WHO WE ARE
Mpathic is America’s only consultative Contact Center solutions provider founded on the principle of exclusively merit-based hiring. We recruit for Character, Aptitude, and Experience, in that order. We deliver superlative performance at scale for Customer Support, IT Help Desk, and Sales.
BORN FROM TECHNOLOGY.
LEADING WITH EMPATHY.
established on the principle of caring.
WHY MPATHIC?
Mpathic helps premium companies and public sector stakeholders adopt modern technology and Contact Center standards through customer reliability, empathetic communication, and upholding our clients’ values and principles.
We know that when your customers need you the most, you want them to speak to someone you trust. We help build your brand loyalty and credibility through human interaction with state-of-the-art Contact Center technology.
liberal arts & VEteran hiring
JOIN OUR TEAM
Mpathic hires U.S. citizens on U.S. soil from 42 states, and counting. We seek thoughtful, virtue-led team members who can streamline our innovative solutions and magnify our humanity through omnichannel communication.
OUR STORY
In 2020, Mpathic was born out of Virtual Service Operations (VSO) during a world pandemic. When human interaction was needed most, co-founders Gary Hale and Doug Dewey realized there is an opportunity for empathy to intersect with technology and provide public sector and commercial enterprises with the best-in-class service and interaction.
Mpathic is a comprehensive CCaaS, providing our clients omnichannel stand-alone contact centers as well as staff augmenting customer support. Our U.S.-based and educated workforce proudly delivers First Call Resolution rates >90%, productivity rates >85%, and consistently leaves customers in a state of elated disbelief.