Born from technology.
Leading with empathy.
A contact center established on the principle of caring.
WHY MPATHIC?
Mpathic helps premium companies and public sector stakeholders adopt modern technology and contact center standards through customer reliability, empathetic communication, and upholding our clients’ values and principles.
We know that when your customers need you the most, you want them to speak to someone you trust. We help build your brand loyalty and credibility through human interaction with state-of-the-art contact center technology.
JOIN OUR TEAM
Today, Mpathic's team is composed of hundreds of U.S. citizens on U.S. soil in 42 states and growing. We seek thoughtful team members who can streamline our innovative solutions and magnify our humanity through omnichannel communication.
OUR STORY
In 2020, Mpathic was born out of Virtual Service Operations (VSO) during a world pandemic. When human interaction was needed most, co-founders Gary Hale and Doug Dewey realized there is an opportunity for empathy to intersect with technology and provide public sector and commercial enterprises with the best-in-class service and interaction.
Mpathic is a comprehensive CCaaS, providing our clients omnichannel stand-alone contact centers as well as staff augmenting customer support. Our U.S.-based and educated workforce proudly delivers First Call Resolution rates >90%, transfer rates between 6-8%, and consistently leaves customers in a state of elated disbelief.