Your Customer Deserves Excellence
Your Solution Center Built for
Mpathic is the consultative BPO partner redefining outsourced customer experience. We combine a merit-based, U.S. workforce with AI-augmented operations to deliver contact center performance that scales — without sacrificing the human connection your customers expect.
0+
U.S. States
>0%
First-Call Resolution
<0%
Agent Attrition
0%
Domestic Workforce
The Status Quo Is Costing You
Conventional call centers are built for the vendor, not your customer.
Theoutsourcingindustryhasoptimizedforonething:cost.Theresult?Highattrition,scriptedagents,offshorefriction,andAIexperimentsthatalienatetheverypeopleyouneedtokeep.Yourcustomersdeservebetter.Sodoesyourbrand.
60%
Offshore attrition destroys continuity
The average offshore contact center churns through agents every 90 days. Every departure resets training, erodes institutional knowledge, and forces your customers to start over with someone new.
1 in 3
Customers leave after one bad experience
A single poor interaction costs more than the savings from a cheap provider. Scripted responses, language barriers, and long hold times drive your most valuable customers to competitors.
72%
Consumers prefer domestic support
Your customers can tell. Cultural misalignment, timezone friction, and communication gaps create frustration that no amount of cost savings can justify.
85%
AI projects fail without human strategy
Vendors promise chatbot utopia, but most AI deployments increase customer frustration. Technology without thoughtful human integration creates more problems than it solves.
The Bottom Line
Cutting corners on customer experience doesn't save money — it accelerates churn, inflates acquisition costs, and erodes the brand equity you've spent years building.
There is a better way ↓
Services designed to move with your growth.
We meet you where you are with scalable, metrics-driven contact center programs.
Customer Support
Omnichannel support teams that protect brand experience while scaling volume.
IT Help Desk
US-based technical support with structured troubleshooting and escalation.
Sales Support
Outbound and inbound sales teams that convert with empathy and precision.
Inside Sales
Dedicated reps who qualify, nurture, and close deals across every channel.
Lead Generation
Multi-channel outreach that fills your pipeline with qualified prospects.
CCaaS Implementation
End-to-end contact center platform design, migration, and optimization.
Staff Augmentation
Rapidly deploy trained US-based agents for peaks, launches, or backlogs.
Reimbursement Processing
Claims, eligibility, and payment reconciliation with compliance built in.
Technologies We Work With
Founded on character, aptitude, and experience.
Founded in 2020 by Gary Hale and Doug Dewey, Mpathic is a consultative CCaaS provider with omnichannel contact centers and staff augmentation. We build US-based teams across 42 states and measure success by first-call resolution, productivity, and customer trust.
Merit-based hiring drives every program. We align people, process, and technology so our clients can scale with confidence and empathy.
