We build contact center programs rooted in merit and empathy.
Mpathic was founded in 2020 by Gary Hale and Doug Dewey to solve a persistent industry challenge: scaling contact center operations without sacrificing quality or culture. Our consultative model brings together technology, workforce strategy, and operational excellence.
With a US-based workforce across 42 states, we deliver measurable outcomes for customer support, IT help desk, and sales programs. We focus on first-call resolution, productivity, and the human experience in every conversation.
Mission
Deliver consultative contact center solutions that elevate customer experience, empower teams, and scale with integrity.
Merit-Based Hiring
Character, aptitude, and experience guide every hire so performance is built in.
Consultative Partnership
We build programs with you, aligning technology, operations, and human experience.
Operational Discipline
Clear KPIs, strong coaching, and intentional QA keep outcomes consistent.
Empathetic Delivery
Every interaction is a chance to build trust with your customers.
Built for modern contact centers.
We operate as a CCaaS provider with omnichannel capabilities and staff augmentation programs that adapt to seasonal volume, product launches, and continuous support needs.
Our teams bring clarity to complex workflows and help brands lead with empathy at every stage of the customer journey.
Leadership that combines technology and empathy.
Our leadership team brings decades of experience in contact center operations, technology, and workforce development.
Gary Hale
Co-Founder & CEO
Doug Dewey
Co-Founder & CGO
Mariano Diaz-Banilla
CFO
Joe Sullivan
VP of Product Development
Paul Szerszen
SVP of Professional Services