Not just another call contact center.

We create relationships with every customer interaction.

 
 
 
 

OUR Mission

To help enterprises fulfill their mission by delivering superlative omnichannel contact center services. To employ technology that reduces customer effort and magnifies humanity. To treat every encounter with another person as an unrepeatable chance to make their life better.

 

Our Vision

To be the most admired contact center in America. To set the highest conceivable standard for customer experience, then raise it. To provide a legendary place of work for thousands of virtue-led people, a haven of learning, collaboration, and growth.

Mpathic Leadership

  • GARY HALE

    CO-FOUNDER & CEO

  • DOUGLAS DEWEY

    CO-FOUNDER & CGO

OUR FOUNDING PRINCIPLES

Subsidiarity

The principle that what I can do, I must do. When a task is delegated, it already belonged there. We believe in personal ownership of the whole mission—the buck stops at every desk. Whether a customer is speaking to our agent or our CEO, they are speaking to someone who is responsible.

Empathy

Caring isn’t a feeling, it’s a decision. Empathy means putting yourself in someone’s shoes, to understand their need, to serve them effectively.

Wisdom

The application of knowledge and experience to exercise sound judgment in the present moment. To be wise is to be honest, accountable, generous, cheerful, informed, and curious.