call Center
contact Center
solution center

create and deepen relationships with every customer interaction.

Our Mission

We’re dedicated to helping enterprises fulfill their mission by delivering superlative omnichannel Contact Center services. We employ technology that reduces customer effort and magnifies humanity, by treating every encounter with another person as an unrepeatable chance to make their life better. Our vision is to be the most admired contact center in America – to set the highest conceivable standard for customer experience, then raise it. We are building a legendary place of work for thousands of virtue-led people, a haven of learning, collaboration, and growth.

Leadership Team

Gary Hale, Co-Founder, CEO

Douglas Dewey, Co-Founder, CGO

Mariano Diaz-Bonilla, CFO

  • Co-Founder, Chief Executive Officer

    Gary began his career as a database developer before joining UUNET Technologies in the mid-1990s, a company that became one of the world’s leading Internet Service Providers. Over time, he took on increasing responsibilities in Operations and Engineering, ultimately overseeing 24x7x365 global operations for UUNET and 19 additional data networks. His leadership spanned Network Implementation, Traffic Engineering, Network Operations (Tier 1 through Tier 3), and core network security.

    In addition to his extensive operations background, Gary has held senior leadership roles in Sales, Solutions Engineering, and Professional Services, bringing a broad strategic and customer-centric perspective to technology organizations. He has led teams at start-ups and major technology firms, including NetApp and AWS.

    Gary lives in Great Falls, VA, and is the father of nine children.

  • Co-Founder, Chief Growth Officer

    Doug started as a White House appointed policy analyst at the U.S. Dept. of Education, in 1991. He later co-founded The Children’s Scholarship Fund that has helped 300,000 low-income children attend K-12 private schools. Doug advised private and institutional clients on asset management at Sanford Bernstein, Barclays, and Evercore. He led a regional ambulatory surgery company and did executive recruiting work for boutique financial firms. As a Contact Center leader, Doug brings analytical, management, and sales experience from the public sector, not-for-profit, financial services, and health care. Doug lives in Stamford, CT and is the father of ten children.

  • Chief Financial Officer

    Mariano began his career in Management Consulting in the nineties, and after two years transitioned to Wall Street with Goldman Sachs in New York. Mariano spent the next 15 years advising corporate and private equity clients on a variety of transactions totaling over $5 billion, including acquisitions, divestitures, and public market minority investments in industries ranging from media and telecommunications to government contracting and business services. Mariano spent over five years with Skanska, a global construction and development company where he made multi-million-dollar equity investments and raised over $2 billion of debt for large infrastructure assets. Mariano lives in Vienna, VA and is the father of ten children.

OUR FOUNDING PRINCIPLES

Empathy

Caring isn’t a feeling, it’s a decision. Empathy rightly understood means habitually putting yourself in someone else’s shoes to better understand their need and serve them effectively.

Wisdom

The application of knowledge and experience to exercise sound judgement in the present moment. To be wise is to be competent, honest, accountable, generous, cheerful, informed, and curious.

Subsidiarity

Solutions are delivered best by those closest to the need. The understanding—and habit—that if it’s in front of me, I own it. We believe in supporting our people to take personal ownership of the whole mission: the buck stops at every desk.